Shipping policy

Shipping Policy

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

At SELENIX, we work to prepare and ship every order as quickly and safely as possible.

We offer different shipping options depending on the country and logistics availability.

Standard processing time: between 0 and 2 business days from the confirmation of your purchase.

Under certain circumstances, processing may be affected by external factors, such as:

Supplier delays.
Disruptions to transportation services.
Adverse weather conditions.
Changes to customs or logistics regulations.
Periods of high demand.

In exceptional situations, processing may take longer than usual.

By placing your order, you agree that the stated times are estimates and may vary due to circumstances beyond the control of SELENIX.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Once shipped, the estimated delivery times are:

📦 Standard / Free Shipping: approximately 8 to 12 business days.

📦 Premium Shipping: approximately 5 to 10 business days.

These time frames begin once the order leaves our fulfillment center.

Delivery times may be affected by:

Customs processes or inspections.
Weather conditions.
Delays by the shipping carrier.
Holidays.
Strikes.
Extraordinary events.
High demand during promotional seasons.

In exceptional situations, a shipment could exceed the times stated above.

CAN I CANCEL MY ORDER?

If you need to modify or cancel a purchase, contact us as soon as possible.

Once the order has been processed or handed over to the shipping carrier, we may no longer be able to cancel it.

📩 Contact email: info@tryselenix.com

ARE ORDERS PROCESSED ON WEEKENDS?

Orders are processed on business days.

Weekends and public holidays may result in additional processing or shipping time.

CAN MY PRODUCTS ARRIVE IN SEPARATE PACKAGES?

Yes.

For orders containing multiple products, some items may be shipped separately due to inventory availability or the use of different fulfillment centers.

If you receive a package and a product from your order is missing, it does not necessarily mean there is a problem. The remaining products may be in another shipment.

WHAT SHOULD I DO IF MY ORDER HAS NOT ARRIVED?

Once your order has shipped, you will receive tracking information when it becomes available.

If the order is still within the estimated time frame, we recommend checking the tracking number periodically.

If more than 40 business days have passed since shipment and you have not yet received your purchase, contact our customer service team so we can review your case.

📩 Email: info@tryselenix.com

CAN THERE BE DELAYS?

Yes.

Although we do everything we can to ensure orders arrive within the estimated times, delays may occur due to circumstances outside of SELENIX, including:

Customs inspections.
Technical problems at the shipping company.
Extreme weather conditions.
Holidays.
Extraordinary increases in demand.
Promotional campaigns.
Force majeure situations.

The delivery times stated are always estimates.

If we detect a significant issue with your shipment, we will work with you to find a solution.

CUSTOMS AND TAXES

International orders may be subject to customs inspections, taxes, fees, or charges imposed by the authorities of the destination country.

Where applicable, these charges will be the responsibility of the buyer.

SELENIX does not control the processes, times, or charges determined by customs authorities.

SHIPPING COSTS

Shipping costs are shown before checkout is completed, where applicable.

Costs associated with shipping, government taxes, tariffs, or customs charges are non-refundable, unless otherwise required by applicable law.

RESPONSIBILITY FOR DELIVERY INFORMATION

It is the customer’s responsibility to enter correct and complete information when placing the order.

Before completing your purchase, please be sure to verify:

First and last name.
Email address.
Phone number.
Street and number.
Apartment, house, or office, where applicable.
Municipality, city, or town.
Region or state.
Postal code.
Country.

SELENIX will not be responsible for delays, returns, or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your address after purchasing, contact us as soon as possible. We cannot guarantee that it will be possible to change it after the order has been processed.

ORDERS RETURNED TO SENDER

If an order is returned due to:

Incorrect or incomplete address.
Inability to contact the recipient.
Refusal of the package.
Failure to pick up the order.
Other reasons attributable to the recipient.

Our team will review the case and inform you of the available options.

Costs arising from reshipment may be the customer’s responsibility when the return is not attributable to SELENIX.

ORDER TRACKING

When your order has shipped and we have a tracking number, you will receive the corresponding information to check its status.

Please note that some tracking systems may take between 24 and 72 hours to show movement after shipment.

IMPORTANT CONSIDERATIONS

The times stated in this policy are approximate and do not constitute a guarantee of delivery on a specific date.

By making a purchase at SELENIX, you accept the conditions set forth in this Shipping Policy.

In the event of a conflict or a situation not expressly covered by this policy, our Terms and Conditions, Return Policy, and other policies in effect will apply, in addition to the rights established by applicable law.

QUESTIONS ABOUT YOUR SHIPMENT?

Our customer service team can help you with questions related to orders, tracking, and deliveries.